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Lobby Attendant
Lobby AttendantCrescent Hotels & Resorts • Phoenix, AZ, US
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Lobby Attendant

Lobby Attendant

Crescent Hotels & Resorts • Phoenix, AZ, US
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  • [job_card.full_time]
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Lobby Attendant

Crescent Hotels and Resorts is seeking a Lobby Attendant for a brand new dual branded hotel AC Hotel by Marriott Norterra and Element by Westin Norterra in North Phoenix.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our team. We are committed to providing you with :

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members

What You'll Do

  • Responsible for all areas of the Public Area Attendant Checklist on a daily basis.
  • Stock caddies / carts with all required cleaning supplies, linen, amenities, and equipment.
  • Maintain awareness of guests, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
  • Empty and recycle trash.
  • Clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.
  • Sweep and mop floors; vacuum and shampoo carpets.
  • Clean and stock public restrooms,
  • Clean fitness center, employee locker rooms, offices, guest and service elevators, drinking fountains, vacuum cleaners daily.
  • Unload and store all unused items from caddies / carts, and store caddies / carts correctly.
  • Maintain positive and professional communication with all staff.
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Ensure a healthy and safe work environment for staff and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers.
  • Participate in daily pre-shift meetings.
  • Always smile and offer a warm greeting to all.
  • Take the initiative to offer assistance throughout the property.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Maintain confidentiality of guests, employee, and company information.

    • What We're Looking For

  • Ability to work evenings, weekends, and holidays, as needed.
  • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
  • Ability to read, comprehend, and write simple instructions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic English required : additional languages preferred.

    • Physical Demands

  • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Ability to obtain impressions through the eyes.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environments.

    • At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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