Small Business Operations and Governance Manager

Job Opportunity

Role will be an office centric role with strong preference to be located in one of the geographies listed on the requisition. Drive operational strategy and governance for Small Business, ensuring risk management, compliance, and operational excellence. Partner across lines of business to optimize processes, enable digital capabilities, and support revenue growth. Lead strategic initiatives and transformation efforts that enhance efficiency, mitigate risk, and deliver superior client experiences.

Key Responsibilities

• Develop and maintain effective communication with aligned business leadership team and BURM regarding activities, trends, and events pertaining to Risk, Regulatory, Audit, Compliance and Loan Review activities; promoting an internal risk culture that encourages self-identification, promoting various risk initiatives and their supporting metrics, and the maturity of various aligned business and risk committees / councils.
• Provide oversight and governance to business regarding its control environment. Maintains operations, compliance and risk management dashboards.
• Responsible for all issues management resolution in collaboration with partners.
• Leads SB strategic initiatives providing project management oversight.
• Acts as liaison to GCO partners on behalf of SB to ensure business continuity, testing and working groups are maintained.
• Responsible for oversight to ensure that business is adhering with risk management policies, procedures, processes, and laws and regulations for aligned business; communicate / work with auditors and regulators.
• Facilitate ongoing relationships with Legal, Compliance, Risk, and Audit partners across the Truist organization.
• Provide holistic view on issues and remediation across the aligned business unit.
• Develop talent and supervise the overall direction, coordination and evaluation of teammates.
• Responsible for the oversight and project management of key strategic and transformational initiatives including prioritization, requests for funding, realization lookbacks of delivered initiatives, and regular reporting as to project status.
• Provide leadership with evaluations of internal processes, including but not limited to staffing, marketing, funding, and pricing by leveraging greater levels of automation and fully utilize Truist's data / analytics capabilities to optimize expense management and drive sustainable portfolio growth and profitability.
• Specializes in change management strategy, with the aim to align people, process, and technology initiatives of a company more closely with its business strategy and vision. In turn, this helps to support and innovate new business strategies.
• Routinely uses significant judgement on moderate-to complex business problems.
• Develops staff for current and long-term department needs and opportunities.

Qualifications

Required Qualifications :

Preferred Qualifications :

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work