Graduate Program Admissions Coordinator

About the Position :

This role is an on-campus, in-person position.

Manage graduate admissions day-to-day office operations and strategic events, supporting the Working Professional MBA and Full-time MBA and MS teams. Serve as the initial point of contact for prospective students by managing inbound calls, emails, and in-person visits. Provide support to graduate admissions leadership and program directors for MBA and MS programs, including one Senior Assistant Dean, two Assistant Deans, and multiple Director / Associate Director roles. Oversee mission-critical collection and processing of records for applicants to 12 graduate programs (e.g., transcripts, test scores and other official documentation. Manages all phases of international student file review after admission for 7 STEM-designated full-time graduate programs including review of financial statements, tracking of international student documentation and collaborating with other campus offices.

Essential Functions :

Recruiting Operations : Perform daily and weekly admissions operation tasks such as mailing admit packets and tracking and uploading final application documents, including transcripts. Coordinate with campus partners (e.g., registrar, international student services, financial aid) to ensure candidates' on-boarding process is smooth and timely. Align as needed with third-party service providers.

Assist International students in on-boarding process and I-20 visa process. Manages all phases of international student file review including review of financial statements, tracking of international student documentation and collaborating with other campus offices. Conduct 1 : 1 meetings with international students to review documentation.

Facilities Support : Collaborate with admissions teams to plan and execute on-campus and in-person events. Manage STABLE venue requests and logistics for additional services. Coordinate alumni and current student event participation and manage the alumni referrals process. Provide event-day execution support.

Office Administrative Management : Serve as the initial face of Cox graduate programs : address visitors' needs, direct to appropriate contact or answer questions about programs / application processes. Manage Admissions general inbox and phone line. Manage office-wide supplies, promotional item inventory, and PO / reconciliation process. Coordinate with operational partners across Cox & SMU (IT, building services).

Senior Assistant Dean, two Assistant Deans, two Directors, and numerous Associate Directors. Other duties as assigned by leadership.

Occasional evening / weekend hours may be required.

Qualifications

Education and Experience :

A Bachelor’s degree is required.

A minimum of three (3) years of experience is required. Professional work experience required in environments where organization, details, verbal and written communication, and customer service were key to success.

Knowledge, Skills and Abilities :

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate must be proficient in Microsoft Office (Excel, PowerPoint) and social media. Familiarity with PeopleSoft and CRM systems (e.g. Slate) is preferred.

Physical and Environmental Demands :

• Sit for long periods of time
• Bend, stand
• Reach above shoulders
• Handle objects (dexterity)
• Carry / lift 25 lbs.