Customer Service/Order Management Specialist

Job Description

Carlisle Weatherproofing Technologies is currently seeking a Customer Service/Order Management Specialist to join our CCW team in Wylie, TX. The function of this role is to be the primary contact between our company and the distributors. This role is responsible for responding to orders, customers, and representative requests' promptly and accurately. The CSR/OMS will be expected to form strong relationships with customers and manufacturer's representatives, as well as all internal groups (Sales, Marketing, Production, Shipping, etc.).

Duties and Responsibilities:

• Handle all customer requests, manage customer orders from placement through shipment with attention to detail while providing accurate lead times and pricing verification.
• Issue prompt credit, debit or return material authorizations.
• Monitor backorders and communicate in a timely manner with customers on backorder situations.
• Review open orders on a regular basis and close out old orders as necessary.
• Maintain a network of appropriate contacts within the various departments such as Traffic, Shipping, Purchasing, Financial Service, Production, etc.

Will be required to perform other duties as requested, directed, or assigned.

Work Environment/Time Worked:

• Office setting with 2 days hybrid.
• Hours Worked - 8:00 A.M. to 5:00 P.M.
• Days of Week Worked - Monday through Friday (hybrid days will be Monday and Friday).

Physical Requirements:

• Sitting
• Lifting
• Bending
• Stooping
• Typing (Keyboard)

Position Requirements

Education & Experience Requirements:

• Education: Associate degree required; bachelor’s degree preferred.
• Experience: Minimum of three years of customer service experience.
• Equivalency: Combination of education and experience.

Knowledge, Skills & Abilities:

• Essential Full Performance Knowledge: SAP processes including:
• Order entry (orders, credits, debits and RMA’s).
• Basic inquiry screens and queries.
• Proper processing of credit and debit memos; and pricing corrections
• Understanding of inventory screens (MD04).
• Re-creation of order acknowledgements and invoices.
• Basic knowledge of shipping processes.
• Essential Full Performance Skills: Solid organizational, communication, and follow-up skills.Excellent verbal and written communication skills.MathSAP or other ERP system knowledge.CRM knowledge.
• Essential Full Performance Abilities: Form strong positive relationship with customers, reps, team members, and regional managers.Ability to negotiate. Must be able to multitask.

What else do you get?

Time off – Hard work should be rewarded. You’ll receive paid vacation, sick time, a generous number of paid holidays.

Healthcare – Your healthcare with us starts the very first day you're with the company! Choose one of our healthcare options that best fits your lifestyle and CWT even picks up a generous amount of the cost.

Retirement Fund – Save for your retirement with a traditional or Roth 401k. We’ll match a portion of your contribution starting on your first day of work.

Training – We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.

Tuition Reimbursement – We invest in your growth, while you invest in ours. Ready to get the degree? We’ll pick up 90% of your tuition cost.

Idea Teams – You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee & Flavorful Teas – Caffeine fuels some of the best ideas just as much as natural energy.

When you join CWT, you’ll become part of a team that looks out for you, listens to your ideas and appreciates your work. We believe we have something pretty special here, and our employees seem to agree.

“We raise the roof of expectations here at CWT, come home to quality.”