Technical Customer Success Manager

A company is looking for a Technical Customer Success Manager who will drive the long-term success of enterprise customers through strategic account management and technical expertise.

Key Responsibilities

Manage enterprise customer relationships as the primary point of contact throughout the customer lifecycle

Lead customers through technical adoption and expansion of the platform by providing strategic guidance

Collaborate with internal teams to ensure a seamless customer experience and monitor customer health metrics

Required Qualifications

2+ years of professional B2B technology sales or account management experience, preferably in SaaS

2+ years of experience in a technical or data-focused role

Proven track record of managing enterprise accounts and achieving renewal and expansion objectives

Strong understanding of business intelligence concepts, data modeling, and ETL / ELT processes

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field