Program Support Assistant

Job Description

Job Description

Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.

Help Power Our Operations as a Program Support Assistant!

Are you highly organized, detail-driven, and passionate about supporting operational excellence? Our team is looking for a Program Support Assistant to provide essential administrative and data-entry support, with a key focus on processing medically complex entries and ensuring the accuracy and integrity of our data. In this role, you will help maintain smooth workflows across the Operations department and collaborate with team members to keep critical processes running efficiently.

What You’ll Do

• Enter accurate and timely data into internal systems and client platforms, including medically complex cases.
• Verify and update member information to ensure compliance with operational standards.
• Support the Operations team with case manager referrals, documentation, reporting, and follow-up activities.
• Collaborate with team members to resolve discrepancies and uphold data accuracy.
• Assist with operational initiatives and special projects as directed by the Operations Manager.
• Respond to internal inquiries and provide day-to-day administrative support to maintain efficient operations.
• Perform other duties as assigned to support department needs.

What You Bring

Why Join Us

At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based starting salary for this role ranges from $40,000-$47,000 annually. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.