Cloud Solutions ConsultantVirtualVocations • Fremont, California, United States

Cloud Solutions Consultant

VirtualVocations • Fremont, California, United States

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[job_card.full_time]

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A company is looking for a Senior Consultant to guide customers in deploying and configuring cloud-based Contact Center solutions.

Key Responsibilities

Lead consultation sessions to understand customer requirements and design solutions

Execute deployment and configuration of cloud Contact Center solutions

Design and implement advanced Contact Center workflows and integrate communication technologies

Required Qualifications

5 - 8 years of experience in Contact Center consultation and deployment

Bachelor's degree or equivalent experience

Experience with Avaya Cloud Contact Center solutions

Strong knowledge of SIP and SMS messaging integration

Proficiency in analytics and data visualization tools, particularly Power BI

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