Member Experience Supervisor

Job Opportunity at BJ's Wholesale Club

Join a world-class team at BJ's Wholesale Club, where over 30,000 team members make a real impact every day. Whether you're stocking shelves, solving problems, or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Be part of something meaningful.

Why You'll Love Working at BJ's :

• Weekly Pay : Get paid every week so you can manage your money on your terms.
• Free BJ's Memberships : Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off : Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits : Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan : Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan : Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.

Job Summary :

Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club. A key function of the Member Experience Supervisor role is the ability to develop talent, display leadership, and deliver results consistently. The Member Experience Supervisor leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees certification, and training to ensure operational excellence.

Leadership Responsibilities :

Team Member Engagement :

Consistently Run Great Clubs with Great Standards :

Major Tasks, Responsibilities, and Key Accountabilities :

Qualifications :

Job Conditions :

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.