Rostering Associate

About Next Level Sports : At Next Level Sports, we are passionate about bringing the best youth sports experience for all both on and off the field. We apply operational diligence and technology in thoughtful and innovative ways to unlock our young athletes curiosity, passion, and desire for sports education, competition, and skill development.Our headquarters are based in San Mateo, California, with operations in over 20+ states, including California, Arizona, Oregon, Washington, Nevada, Montana, Colorado, Utah, Texas, Louisiana, Oklahoma, Nebraska, Iowa, Tennessee, Georgia, Florida and North Carolina. Our programs currently serve youth participants from Kindergarten through 8th grade, and our partners include premier high schools and NCAA athletic programs across various sporting disciplines.What Youll Do : Responsibilities of the Roster Associate include managing the full roster-building process using defined program parameters, balancing teams with accuracy and consistency, and executing timely, high-quality customer communication. Roster Associates are expected to respond to assigned customer service inquiries within 16 business hours, maintain exceptional attention to detail, and communicate directly with families via our customer service platform to resolve questions, clarify information, and support a positive participant experience from registration to Kick Off.Roster Building (70%)Use Next Levels registration platform to build teams and roster participants as they register from a programs launch throughout its start date.Follow Next Levels rostering policies and methodologies as outlined in trainingCommunicate effectively and promptly to emails from families within assigned programsAssist in efforts to enhance registration through personalized communication methods to individual families, providing first-class customer service and outreach activities, especially for new site locationsMaintain consistent personal documentation of roster builds for enhanced trackingCustomer Service (30%)Respond to all assigned customer support tickets for your assigned programs within 16 business hoursStrive for 100% Customer Satisfaction scoresAssist with lower-level customer inquiries that do not pertain to your assigned programs during periods of increased customer inquiriesWhat Were Looking For : Exceptional communication skills, both written and verbalHospitable and customer service-orientedHighly organized with acute attention to detailProficient in Microsoft Office Suite or Google Workspace SuiteTime management skills, ability to hit deadlinesHow to Apply : Next Level Sports is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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