Customer Support SpecialistVirtualVocations • San Antonio, Texas, United States
Customer Support Specialist
VirtualVocations • San Antonio, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist (T1).
Key Responsibilities
Field tier 1 customer inquiries via phone, email, chat, and a ticketing system
Troubleshoot and resolve customer issues while evaluating and escalating bugs to development
Contribute to support processes and technical writing for knowledge bases
Required Qualifications
Bachelor's degree or equivalent experience
Proven ability to diagnose and resolve technical issues for SaaS products
Experience in a high-volume support / customer service role
Applicable technical writing skills
Ability to multitask and prioritize trouble tickets effectively
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