Customer Service Operations Manager

Job Introduction

Join the Sprouts Farmers Market team as a Customer Service Operations Manager! In this dynamic role, you will enhance customer satisfaction by inspiring and motivating a team dedicated to delivering superior service in a fast-paced and friendly environment. You will lead front-end operations and take charge of the entire store in the absence of the Store Manager and Assistant Store Manager. Your leadership will drive store sales, team member recruitment, engagement, and retention.

Overview of Responsibilities

• Cultivate a positive store culture by exemplifying the leadership behaviors that align with Sprouts values.
• Ensure exceptional customer service is delivered consistently by the team.
• Assist customers with strong product knowledge and support team members in doing the same.
• Resolve customer complaints promptly in alignment with company standards.
• Champion customer feedback initiatives, actively seeking feedback to improve services.
• Exhibit a positive attitude, strong organizational skills, and eagerness to learn new products while educating customers.
• Communicate standards and expectations effectively to team members.
• Plan and execute Team Member appreciation programs and recognition events.
• Organize hiring events, manage interviews, and build a talent pipeline with the support of the Region Talent Advisor Specialist.
• Manage scheduling, training, and performance development for hourly team members, handling discipline and evaluations.
• Celebrate store successes while identifying and addressing areas for improvement.
• Oversee cashiers, courtesy clerks, and in-store shoppers to maintain operational efficiency.
• Lead front-end operations, ensuring compliance with cash handling and accounting practices.
• Facilitate open discussions addressing team member concerns and conflicts.
• Support career development conversations and internal mobility across the organization.
• Ensure effective communication of sales promotions to cashier teams for optimal execution.
• Provide constructive feedback for continued communication and collaboration within the team.
• Ensure proper signage is posted throughout the store to meet compliance and promotional needs.
• Implement company programs aimed at enhancing store profitability and customer satisfaction.
• Maintain cleanliness and organization in all areas of responsibility, including merchandise displays.
• Assist with ordering, stocking, and displaying merchandise while honoring code dates.
• Monitor product labeling and pricing accuracy, staying informed on current promotions.
• Report temperature issues regarding storage areas and equipment promptly.
• Address emergencies and resolve issues as they arise with confidence.
• Adopt a flexible approach to perform other relevant duties as needed.

Qualifications

Pay Range

The pay range for this position is $22.50 - $36.00 per hour, determined based on experience and qualifications.

Benefits

Sprouts offers a comprehensive benefits program, including :

Additional benefits include bonuses based on performance, comprehensive health coverage, paid parental leave, and holiday pay. Eligibility requirements may apply.

Why Sprouts?

At Sprouts, we value healthy living and empowering individuals. Join us in a vibrant grocery environment that prioritizes high-quality, fresh food. Grow your career alongside a supportive team in a culture that promotes diversity and connection.

We look forward to welcoming passionate individuals to our team!