Client Experience Coordinator

We are seeking a detail-oriented and personable Client Experience Coordinator to join our Riverside team. This role is essential in ensuring seamless communication strong client relationships and a consistently high standard of service. The ideal candidate is organized proactive and passionate about delivering outstanding client experiences while supporting internal teams.

Responsibilities

Serve as a primary point of contact for clients ensuring clear and professional communication

Coordinate client onboarding processes and ongoing account support

Maintain accurate client records and documentation

Collaborate with internal teams to ensure client needs are met efficiently

Monitor client satisfaction and proactively address inquiries or concerns

Assist in scheduling meetings follow-ups and internal coordination

Support process improvements to enhance overall client experience

Qualifications :

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Professional demeanor with a client-focused mindset

Ability to multitask and manage priorities in a fast-paced environment

Strong attention to detail and problem-solving skills

Comfortable working independently as well as part of a team

Additional Information :

Competitive salary

Opportunities for professional growth and career advancement

Skill development in client relations coordination and brand operations

Supportive and collaborative team environment

Stable full-time position with long-term potential

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1