Talent.com
Principal Solutions Engineer
Principal Solutions EngineerFreshworks • Chicago, IL, United States
Principal Solutions Engineer

Principal Solutions Engineer

Freshworks • Chicago, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. We serve over 72,000 companies and have more than 4,500 employees worldwide.

We are seeking a Principal Solution Engineer to join our GTM team in North America, focused on our Enterprise business. If you’re a strategic thinker, a confident communicator, and passionate about solving business problems with technology, we want to hear from you.

Your Role

Your Role as a Principal Solution Engineer :

  • Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform.
  • Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins.
  • Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling.
  • Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions.
  • Contribute to competitive strategies, offer technical insights, and mentor junior team members.
  • Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations.
  • Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements.

Qualifications

  • 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software.
  • Established playbook on using AI to present better, operationalize projects faster, and articulate value clearly.
  • Understanding of LLMs and ability to guide customers, team members, and products on foundational AI principles.
  • Strong understanding of ITSM / ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar.
  • Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight.
  • Deep knowledge of APIs, webhooks, integrations, and infrastructure components; able to propose and explain solutions without needing additional support.
  • Coaching and mentoring peers; committed to team development and cross-functional collaboration.
  • Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and driving innovation with internal teams.
  • Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences.
  • Strong time management skills; capable of owning multiple deals and workstreams concurrently.
  • Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture.
  • Demonstrated leadership in internal initiatives or representing the company at industry events.
  • Bachelor’s degree preferred; equivalent experience accepted.

    • Compensation and Benefits

    Annual base salary range : $163,000 — $234,000 USD . Compensation is based on location, experience, skills, and level. Bonus / equity may be available.

    Freshworks offers dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness programs. Adoption and parental leave benefits are available.

    Equal Opportunity

    Freshworks is an equal opportunity employer. We are committed to a diverse and inclusive workplace that enables everyone to find their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity.

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

    • #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Solution Engineer • Chicago, IL, United States

    [internal_linking.related_jobs]
    Principal Solutions Architect

    Principal Solutions Architect

    CADDi Co Ltd. • Chicago, IL, United States
    [job_card.full_time]
    You will be on the bleeding edge of AI, helping transform manufacturers and innovating as you go.Not only will you be helping customers, but you will be the chief pathfinder for our product and tec...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal Account Engineer

    Principal Account Engineer

    Munich RE • Chicago, IL, United States
    [job_card.full_time]
    Atlanta, United States; Chicago, United States; Dallas, United States;.Use your experience in the power generation industry or heavy manufacturing to become an integral member of HSB's heavy indust...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Solutions Engineer

    Solutions Engineer

    WorkWave • Chicago, Illinois, United States, 60601
    [job_card.full_time]
    At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to securit...[show_more]
    [last_updated.last_updated_variable_days]
    Principal Platform Engineer

    Principal Platform Engineer

    VirtualVocations • Chicago, Illinois, United States
    [job_card.full_time]
    A company is looking for a Principal Platform Engineer.Key Responsibilities Own the reliability, scalability, and operational health of platform services Collaborate with leadership and customer...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal, R&D Engineer

    Principal, R&D Engineer

    Vizient, Inc. • Chicago, IL, United States
    [job_card.full_time]
    When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal Solution Architect - Life Sciences

    Principal Solution Architect - Life Sciences

    ServiceNow • Chicago, IL, United States
    [job_card.full_time]
    ServiceNow is seeking Enterprise Architects to join our Team.The Enterprise Architecture Team is part of our pre‑sales organization focused on building credibility and trust with the technical lead...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal, Solution Architecture

    Principal, Solution Architecture

    The Options Clearing Corporation • Chicago, IL, United States
    [job_card.permanent]
    The Technology Engineering Principal Solution Architect is responsible for providing technical expertise and architectural solutions for Microsoft 365 ecosystem, with focus on identity management a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cloud Solutions Systems Engineer

    Cloud Solutions Systems Engineer

    Fortinet • Chicago, IL, United States
    [job_card.full_time]
    Solutions Systems Engineer (SSE) - Cloud.Our mission is to secure people, devices, and data everywhere, and today we deliver the most innovative, integrated, and automated cybersecurity solutions.A...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Solution Lead

    Solution Lead

    ProKatchers • Chicago, IL, US
    [job_card.full_time]
    Solution Lead - Oracle Fusion Cloud.[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Principal Engineer, Enterprise Applications

    Principal Engineer, Enterprise Applications

    Early Warning® • Chicago, IL, United States
    [job_card.full_time]
    At Early Warning, we’ve powered and protected the U.Zelle®, Paze℠, and so much more.As a trusted name in payments, we partner with thousands of institutions to increase access to financial services...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal Technical Consultant, Platform Engineering

    Principal Technical Consultant, Platform Engineering

    AHEAD • Chicago, IL, United States
    [job_card.full_time]
    AHEAD builds platforms for digital business.By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal Infrastructure Engineer

    Principal Infrastructure Engineer

    Motion Recruitment • Chicago, IL, United States
    [job_card.full_time]
    Principal Infrastructure Engineer.Join Motion Recruitment to spearhead our digital modernization project.You will design, implement, and support hybrid infrastructure solutions across both on‑prem,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal Data Engineer

    Principal Data Engineer

    TAG - The Aspen Group • Chicago, IL, United States
    [job_card.full_time]
    The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.Dental Care, Urgent Care, Pet Care, and Medical Aesthetics.Working in partners...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Solutions Engineer

    Field Solutions Engineer

    Xerox Corporation • Chicago, IL, United States
    [job_card.full_time]
    [show_more]
    [last_updated.last_updated_30] • [promoted]
    IAM Systems Engineer

    IAM Systems Engineer

    Skill • Chicago, IL, United States
    [job_card.temporary]
    Aquent is proud to partner with a leading financial institution dedicated to innovation and maintaining robust, secure operations. This organization is at the forefront of digital transformation, co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal Linux Architect

    Principal Linux Architect

    Huxley • Chicago, IL, United States
    [job_card.full_time]
    Principal Linux Architect in Chicago.We are excited to share an exceptional opportunity to join our fintech client as a Principal Linux Architect in Chicago. In this key position, you will be at the...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Solutions and Integrations Engineer

    Senior Solutions and Integrations Engineer

    Chubb • Chicago, IL, US
    [job_card.full_time]
    We are seeking a highly skilled Senior Solutions and Integrations Engineer to join our IT Solutions / Engineering department in our Chicago office. This role requires a seasoned professional with exte...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal, Solutions Architecture

    Principal, Solutions Architecture

    Selby Jennings • Chicago, IL, United States
    [job_card.permanent]
    A leading financial services organization is seeking a Principal Solution Architect to join its Technology Engineering team. This is a strategic role focused on enterprise identity management, Micro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]