Customer Service Representative

State Farm Agency, located in Longmont, CO is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and some sales for a well-established State Farm Agent.

Must be able to make the commute to our agency location in Longmont, CO. This is an in-office position.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits:

• Competitive Wage
• Bonus Program
• Medical, Dental, and Vision
• Paid Time Off
• Retirement Plan
• Standard work hours 9:00 to 5:00 M-F

Compensation: $40,000.00 - $80,000.00 per year

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.