Lead Operations Representative - 1st Shift

Lead Operations Representative - 1st Shift

Hialeah, Florida

To proceed with your application, you must be at least 18 years of age.

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Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Schedule : Monday - Friday / 8am-5 : 00pm

Responsibilities :

Contributes to overall success of an Operations team as an individual contributor

Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

Provides functional expertise knowledge to projects or initiatives relating to the business unit

Maintains internal operational and financial controls and works within the risk appetite of the business unit

Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications :

Enthusiastic, highly motivated

Self-starter

Focus on Results

Collaborates effectively to get things done

Communicates effectively

Learns and adapts

Will follow established processes and guidelines

Manages time efficiently

Focuses on results

Must be flexible to work weekends / holidays / or extended hours

Ability to lift up to 50 lbs.

Prior Cash Vault Experience

Skills : Active Listening

Adaptability

Attention to Detail

Collaboration

Data Collection and Entry

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Reporting

Account Management

Conflict Management

Decision Making

Inclusive Leadership

Process Management

For internal employees : participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift :

1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.