Internal Legal Consumer Support Services Specialist

Job Description

Job Description

Job Description

The IL CSS Specialist is responsible for supporting the Internal Legal Department in a multitude of compliance related and administrative tasks.  This includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires strict adherence to process guidelines and instructions.

RESPONSIBILITIES

• Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
• Identify and escalate issues that may be a risk to the company
• Perform other duties, as assigned

MINIMUM REQUIREMENTS

EDUCATION :   High School Diploma              FIELD OF STUDY :   General Education

EXPERIENCE :   Required : 1 - 2 years customer service or clerical experience.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES :

PREFERRED QUALIFICATIONS

EDUCATION :   Bachelor's                  FIELD OF STUDY :   Business or Related Field

EXPERIENCE :   Preferred : 2+ years’ work experience in financial services or legal related field.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES :

If you are wondering why you should work for us, here is something to help you decide :

Company Description

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.

Company Description

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.\r\n\r\nEncore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.