Call Quality Analyst

A company is looking for a Call Quality Analyst to support the evaluation and improvement of call center operations.

Key Responsibilities

Oversee call quality processes and monitor call scoring of agents

Analyze calls to identify quality trends and training opportunities

Collaborate with management to enhance customer experience and document findings

Required Qualifications

Bachelor's Degree preferred

Minimum of 3 years of call center experience in a relevant role

Experience in the veterinary industry is preferred

Management or supervisory experience is preferred

Prior leadership experience is preferred