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Assistant Restaurant Manager|The View
Assistant Restaurant Manager|The ViewHighlands College • Birmingham, AL, US
Assistant Restaurant Manager|The View

Assistant Restaurant Manager|The View

Highlands College • Birmingham, AL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary :

Summary of Responsibilities :

The Assistant Restaurant Manager will play a critical role in enhancing The Views operational efficiency, customer experience, and student engagement. This role will Assist the Restaurant Manager to ensure an excellent dining experience.

Specific Duties and Responsibilities :

Customer Experience

  • Lead front-of-house daily service operation.
  • Ensure reservation optimization for targeting seating and balanced service.
  • Ensure View patrons have an excellent fine dining experience.
  • Ensure VIP and repeat patrons are recognized appropriately.
  • Address and resolve customer feedback promptly to maintain high satisfaction levels.

Staff Training and Development

  • Implement training programs for service staff.
  • Carry out objective for and active-learning environment that educates studentson etiquette, dining protocols, etc.
  • Conduct daily pre-shifts to ensure View team is ready for service.
  • Ensure View team follows food safety and sanitation procedures.
  • Provide Pastoral mentorship to develop students and staff.

    • Event Catering Coordinating

  • Organize and coordinate dining for special events and private functions.
  • Coordinate staff meals to foster team building and enhance morale.
  • Manage all room rental requests.

    • Other Duties :

  • Lead staff with assigned work projects.
  • Ensure flexible scheduling to accommodate academic commitments.
  • Showcase student participation in our immersive dining experiences.
  • Other duties as assigned.

    • Qualifications :

    Personal Characteristics

  • Empathy & Discernment : Demonstrates a genuine interest in supporting others,coaching, and training to improve performance.
  • Integrity & Accountability : Consistently acts with honesty, takes responsibility for actions, and ensures that ethical standards are upheld within the team.
  • Proactive & Self-Motivated : Highly focused, self-started with an elevated level of energy and positive outlook.
  • Resilience & Stress Management :

    • Ability to remain calm and focused under pressure and effectively adapt to multiple demands, ambiguity, and rapid change.

  • Professionalism, Refinement, Confidentiality-Articulate in verbiage, etiquette, personal appearance. Confidential and discreet with high-profile patrons.

    • Leadership Requirements :

  • Team Management & Development : Provide leadership to and function as a direct report to all Wait Staff Team Members.
  • Communication Skills : Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure clarity.
  • Time & Task Management :

    • Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.

  • Adaptability & Initiative : Demonstrates flexibility anticipates the possible demands and outcomes of a particular task or situation; plans and prioritizes appropriately.

    • Abilities & Skills :

  • Embody the highest level of customer service.
  • Clearly explain complicated processes and practices.
  • Extensive background in Management in a Food Service / Restaurant /

    • Hospitality role.

  • Ability to stay self-motivate and make independent decisions confidently.
  • High level of attention to detail and precision in execution of given tasks.

    • Knowledge :

  • Clearly understand basic food service and kitchen procedures.
  • Management experience in scheduling, payroll, invoicing, and labor allocation.
  • Ongoing training and development of current and new employees.

    • Education & Experience :

  • Preferred : Bachelors Degree in Hospitality Management related field and 2 years
  • of relevant supervisory or management experience in an upscale or luxury
  • restaurant environment.
  • Required : Minimum 2 years of front-of-house service experience in an upscale or
  • fine dining restaurant environment.

    • Extent of Public Contact :

  • High.

    • Physical Demands :

  • Good physical condition is required.
  • Ability to lift 50 lbs without assistance.
  • Ability to stand for long periods of time.
  • The physical activity of this job includes climbing, stooping, kneeling, and
  • crawling.

    • Direct Reports :

  • This position is a team lead for the Front of House team members.
  • This position directly reports to the Restaurant Manager.
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