Who We Are
viaPhoton is a fast-growing fiber solutions provider powering next-gen AI infrastructure (4× revenue in the last year). We pair advanced manufacturing with exceptional service levels, helping hyperscalers and data centers deploy faster and more reliably.
We’re hiring a Customer Delivery Lead who will serve as the connective tissue between customers, our brand, and our manufacturing and shipping operations. This role shapes every customer experience through clarity, structure, and ownership.
What You’ll Do
Manage onboarding → quoting → production → delivery
Keep communication clean and proactive across Slack / email / phone
Set expectations, build timelines, resolve issues
Coordinate with sales, engineering, manufacturing, logistics
Bring clarity to fast-moving workflows
Maintain accurate ERP updates
What You Bring
Exceptional communication
Detail discipline
Customer-first judgment
Ability to thrive in high-change environments
Comfort learning new systems and working with evolving data
High agency + follow-through
Growth
One of our former CSMs is already on a management track.
Values
Fearless Innovation, Forward Together, Integrity Over Everything, Nimble Always, Be The Bar.
What We Offer
🚀 Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology .
🌍 Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
🎉 Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.
🏖️ Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion
💼 401(k) Match – We offer company match to help you plan for your future.
🏥 Benefits Overview To view our comprehensive benefits package CLICK HERE
Ready to Build the Future? Apply now
Delivery Lead • Naperville, Illinois, US