Contact Center Representative ( Sign-On Bonus $2,000)

Contact Center Representative

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose :

As a Contact Center Representative, you will be our front line of outstanding service! Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals. Contact Center Representatives receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures. This position is eligible for $2,000 sign on bonus plus quarterly and annual incentives.

Accountabilities :

• Receives and processes requests from agents, policy owners, and third parties via incoming calls.
• Educates customers on Athene products and answer questions related to the company's products such as product changes, tax consequences, state regulations, claims, etc.
• Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
• Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
• Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
• Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

Qualifications and Experience :

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.