Front Desk Team Leader

Job Description

Job Description

Now Hiring : Front Desk Team Leader | Be the Face of Our Guest Experience!

Are you a hospitality pro who loves creating memorable first impressions and leading a team to success? Join us at Vacation Village at Weston as our Front Desk Team Leader and play a key role in delivering exceptional service while ensuring smooth front office operations.

We’re looking for a motivated, guest-focused leader with strong communication skills and a passion for hospitality. If you enjoy a fast-paced environment and take pride in guiding a team while delighting guests, this is the perfect opportunity for you!

Location : Vacation Village at Weston

Address : 16461 Racquet Club Rd, Weston, FL 33326

Pay Rate : $18 / hr

What You’ll Do :

Lead and support the front desk team in check-ins, check-outs, and guest service requests

Provide training for new hires and reinforce resort policies and procedures

Greet and direct guests with enthusiasm and professionalism

Resolve and follow up on guest complaints or issues promptly

Track and respond to online reviews and concerns on platforms like Google, TripAdvisor, Expedia, and RCI

Assist other departments as needed to ensure guest satisfaction

Maintain accurate logs, courtesy calls, and follow-ups for maintenance requests

Uphold quality standards, company policies, and a safe, welcoming environment

What We’re Looking For :

3–5 years of hospitality experience (timeshare or resort management experience preferred)

Strong leadership, communication, and problem-solving skills

Proficient in computer software, especially Excel and Word

High school diploma or GED required

Flexible availability including mornings, afternoons, evenings, weekends, and holidays

Why Join Us?

Lead a team in a beautiful resort setting

Make a direct impact on guest satisfaction every day

Opportunities for growth within resort operations

Be part of a professional, high-energy, guest-focused team

If you’re ready to lead by example, provide top-tier service, and make every guest feel welcome, apply today and become a cornerstone of our front desk team!