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Office Administrative and Customer Support - Document Tech
Office Administrative and Customer Support - Document TechMindlance • Richmond, VA, United States
Office Administrative and Customer Support - Document Tech

Office Administrative and Customer Support - Document Tech

Mindlance • Richmond, VA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Summarized Purpose :

Provides records management (RM) and file room support by working with project teams to ensure all records management tasks are completed according to organization and / or client standard operating procedures (SOP) and working practice documents (WPD).

Essential Functions :

  • Processes (scans / images, indexes, files) incoming study documents.
  • Assists study teams as required per SOP / WPD with filing of all documents for the trial master file (TMF) and case report form (CRF).
  • Liaises with the clinical study team to resolve outstanding issues identified during filing and quality reviews.
  • Provides technical support for the study team when initiating the TMF.
  • Performs transfer / archival or central archival related tasks.

Education and Experience :

  • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
  • Associate's degree preferred
  • Technical positions may require a certificate
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).
  • In some cases an equivalency, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

    • Knowledge, Skills and Abilities :

  • Fundamental communication and interpersonal skills
  • Good organizational skills and strong attention to detail with ability to handle multiple tasks efficiently and effectively
  • Ability to effectively analyze project specific data / systems to ensure accuracy and efficiency
  • Flexibility to reprioritize workload to meet changing project timelines
  • Good computer skills
  • Excellent English and grammar skills, (second language a plus)

    • EEO :

    "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."

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