Server

A rare opportunity to join the
City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.

Position Summary

Servers
are responsible for delivering consistently exceptional guest experiences to
patrons of City Winery. Duties include taking orders, serving food and
beverage, handling all transactions, assisting guests with inquiries and
anticipating needs, and all duties incidental to the guest’s experience.

Overview of Responsibilities

• Provide positive guest experience including greeting, conversing
  with, and thanking departing guests
• Interact with guests, take orders, serve food and beverages,
  handle transactions, and support overall guest service needs from beginning to
  end
• Upsell, increase check average, compete in
  sales incentives, drive marketing promotions & special events, and promote
  our brand
• Check tables throughout service times for guest
  satisfaction, resolve guest complaints
• Adhere to Steps of Service and maintain brand
  standards every shift
• Maintains a clean, neat and well-groomed
  appearance
• Complete necessary side-work, perform opening and closing duties
  including set-up, maintenance, and breakdown of the area, including preparation
  of products and physical activations of dining rooms
• Maintain cleanliness and safety of all work areas including but
  not limited to side stations, floor, shelves, storage areas
• Follow all health and safety regulations, including enforcing laws
  and ordinances in the handling and provision of alcoholic beverages
• Handle payment transactions and maintain accurate cash
  drawer
• Adhere to and abide by cash handling procedures as per Company
  standards.
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand,
  history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients,
  preparation methods, and allergen information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines including
  being ready to work at scheduled shift time, in uniform, with neat and
  presentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

●
2+ years’ experience as a Server in a fast-paced, high-volume
service environment and/or equivalent relevant experience

●
Strong work ethic, team player, and exceptional guest service
skills

●
Ability to consistently deliver high-quality guest experiences,
exceed guest expectations, and strive to create a memorable experience at every
City Winery visit

● Effective communication and interpersonal skills with a proven ability
to build positive relationships with coworkers and guests

● Aptitude to resolve problems

●
Ability to execute professional guest service experience

●
Ability to navigate venue conditions, including tight spaces, dark
room and loud environment

●
Ability to handle all guests with composure and hospitality

●
Polished presentation

●
Ability to work both independently and in a team environment

●
Must be fluently literate in English including ability to read,
write, communicate, conduct basic business-related mathematics, and able to
accurately function a POS

●
Ability to work a flexible schedule including days, nights,
weekends, and holidays

●
Ability to perform physical requirements of the role including
standing/walking for entirety of shift, bending, pulling, pushing, using
stairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.

We are an equal
opportunity employer and value diversity at City Winery. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
Additionally, City Winery participates in the E-Verify Program in certain
locations, as required by law.