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DevOps Production Support Engineer
DevOps Production Support EngineerDS Technologies Inc • Atlanta, GA, US
DevOps Production Support Engineer

DevOps Production Support Engineer

DS Technologies Inc • Atlanta, GA, US
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  • [job_card.full_time]
  • [job_card.permanent]
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Job Title: DevOps Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote
Shift: Regular / Second Shift (with On-call & Weekend Support)
IBM Rate cap: $69.75/hr. at Standard payment (120 days) - Note: Please reduce opted early payment fees on top of it.

Job Description:
  • Experienced DevOps Production Support Engineer to play a key role in managing production environments, coordinating deployments, and ensuring system reliability across enterprise applications. The role involves supporting CI/CD pipelines, troubleshooting deployment failures, and maintaining continuous availability in collaboration with development and infrastructure teams.
The candidate will be responsible for:
  • Providing L2/L3 production support for build, deployment, and infrastructure operations across multiple environments.
  • Managing and executing application deployments and coordinating release activities with development and QA teams.
  • Monitoring production systems for performance, availability, and stability; identifying and resolving incidents proactively.
  • Supporting and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI.
  • Troubleshooting and resolving build or deployment failures in real-time to minimize business impact.
  • Automating repetitive operational tasks using scripting (Python, Shell, or PowerShell) and DevOps utilities.
  • Administering source control and artifact repositories.
  • Supporting cloud infrastructure environments, assisting with environment setup, and patching.
  • Performing root cause analysis (RCA) for recurring issues and implementing permanent fixes.
  • Participating in on-call rotations and providing weekend production support for deployments or incidents.
  • Maintaining comprehensive documentation for build, release, and operational processes.

Required Skills & Experience:
  • Experience in DevOps, Build & Release Management, or Production Support roles.
  • Strong knowledge of CI/CD automation, infrastructure management, and deployment orchestration.
  • Hands-on experience with tools such as GitLab, Nexus, or Artifactory.
  • Familiarity with cloud platforms
  • Working knowledge of containerization (Docker) and orchestration (Kubernetes).
  • Strong analytical, troubleshooting, and problem-resolution skills.
  • Excellent verbal and written communication skills.
  • Willingness to work second shift, participate in on-call, and support weekend releases.
  • Familiarity with monitoring and logging tools (Splunk, Dynatrace etc)
  • Understanding of ITIL processes (Incident, Problem, and Change Management)

Preferred Qualifications:
  • Experience supporting Salesforce or MuleSoft deployments within a cloud or hybrid ecosystem.
  • Scripting or automation experience in Python, Shell, or PowerShell.

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DevOps Production Support Engineer • Atlanta, GA, US

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