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User Support Manager
User Support ManagerVirtualVocations • Fort Myers, Florida, United States
User Support Manager

User Support Manager

VirtualVocations • Fort Myers, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a User Support Manager who will oversee service delivery and leadership for the Service Desk.

Key Responsibilities

Manage communication and support between the user community and the Technology Services Group

Monitor performance and service levels, providing reports to management

Develop and participate in projects to enhance client service delivery

Required Qualifications

Bachelor's degree required

Minimum 10 years of IT support experience, including five years in a supervisory / management role

Experience in client service delivery best practices and support models

Strong leadership skills with the ability to inspire and motivate teams

Ability to adapt leadership style to various working styles and personalities

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Manager User Support • Fort Myers, Florida, United States

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