Program Assistant

Job Title : Program Assistant (768017)

Location : 101 S Broad St, Trenton, NJ (On-site)

Hours : 8 : 00 AM - 4 : 00 PM (1-hour unpaid lunch)

Duration : 12 months

Dress Code : Business Casual

Job Description :

Transfer computer files between programs. Improve data accuracy by meticulously updating and maintaining databases, Will communicate with and resolve problems and concerns with businessowners, and Fire Officials. Process checks for compliance officers weekly, will include adjusting payments and correcting any discrepancies. Will resolve customer inquiries efficiently, enhancing overall compliance. Manage high-volume calls while maintaining composure and professionalism. Manage hold mail that was received by compliance unit, including but not limited to mail that was returned to our office by the USPS.

Establishes and maintains positive and professional relationships with internal and external agency constituents.

Maintains both the highest level of professionalism and strictest confidentiality of information.

Creates and maintains weekly numbers reports.

Keeps program plans up to date, allowing program managers to get a clear view of the current status.