Field Supervisor, Eastern Virginia District Office, W0448

Field Supervisor, Eastern Virginia District Office

Title : Field Supervisor, Eastern Virginia District Office, W0448

State Role Title : Prog Admin Specialist II

Hiring Range : $65,000 - $75,000, commensurate with experience

Pay Band : 5

Agency : Department of Social Services

Location : DCSE EASTERN VIRGINIA

About the Position :

The Field Supervisor with Eastern Virginia District Office serves as Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functionsEstablishment / Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and / or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications :

Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance. Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program; demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance. Skilled in conflict resolution and the ability to work with a diverse audience. Demonstrated ability to manage multiple priorities and communicate effectively both orally and in writing. Skilled in the use of personal computers, spreadsheets, word processing and automated information systems; demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries, as well as, researching and resolving customer issues in a timely and appropriate manner, maximizing team performance through training and technical guidance.

Additional Considerations :

Work experience in supervision and in a child support program in Virginia or another state.

Special Instructions :

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11 : 55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current / previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and / or interview process. Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce. We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our "Vision, Mission and Strategic Plan". Multiple positions may be filled from this recruitment within 90 days of the closing date.

Employee Benefits :

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching.