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Patient Service Representative

Patient Service Representative

California Rehabilitation & Sports TherapyWalnut Creek, CA, United States
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As a Patient Service Representative at Cal Rehab & Sports Therapy , you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay : $20-23 / hr based on experience & skill set

Schedule : Full time 40hrs / per week clinic is open M-F 7 : 40am-6pm

Location : 110 La Casa Via Walnut Creek, CA 94598

Essential Job Functions :

Patient Interaction :

  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support :

  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping front office area neat, tidy and organized
  • Coordinate with clinical staff to ensure a seamless patient experience.
  • Assist front office with front office tasks when down time occurring including but not limited to : answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
  • Communication and Coordination :
  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions.

    • Miscellaneous Operations :

  • Maintain a clean and organized reception area.
  • Assist in managing inventory and ordering office supplies as needed.
  • Participate in team meetings and contribute ideas for process improvement.
  • Cleaning and Maintenance : Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

    • Physical Requirements :

  • Sitting : Prolonged periods of sitting at a desk while working on a computer and paperwork.
  • Manual Dexterity : Ability to use a computer keyboard and perform tasks requiring dexterity.
  • Vision : Clear vision for reading and analyzing documents.
  • Communication : Ability to communicate effectively verbally and in writing.
  • Mobility : Occasional movement within the office environment.

    • Qualifications :

  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

    • Note : This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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    Patient Service Representative • Walnut Creek, CA, United States

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