Service Manager

Description : We are Herrmann.

We are looking for people who share our vision and culture. Let us shape the future together! Because our employees are our greatest asset.

Herrmann Ultrasonics is hiring for a Service Manager!

Immerse yourself into the fascinating world of ultrasonic welding! Herrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. This technology is suitable in many industries, such as medical, electronics, food and automotive. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide.

Role Overview

As Service Manager, you will oversee a team of Service Engineers, ensuring high-quality technical support, customer satisfaction, and operational excellence. You will coordinate service activities, support continuous improvement initiatives, and ensure the team has the training and resources needed to succeed. This role requires a combination of leadership, technical expertise, and customer-focused problem-solving.

Key Responsibilities

• Manage, schedule, and support the service team to deliver exceptional customer experiences.
• Oversee all service-related cases, ensuring timely resolution and systematic troubleshooting.
• Provide technical guidance and process support to customers via phone, email, onsite, and in-house visits.
• Plan and document equipment commissioning, testing, and customer training.
• Monitor service performance metrics, including response time, and resolution time.
• Collaborate with other departments to implement process improvements and operational efficiencies.
• Oversee installation, integration, and optimization of equipment, including training for customers and staff.
• Train new employees on technical processes and service best practices.
• Support continuous development and coaching of team members to enhance technical and customer service skills.
• Lead service-related projects and ensure alignment with organizational goals.

Qualifications

Financial Benefits

401(k)

Paid holidays

Paid vacation days

Standardized bonus based on employee and company performance

Requirements :

Bachelors degree in Mechanical Engineering, Industrial Engineering, or a related technical field required; additional certifications or technical training is a plus

Proven ability to communicate clearly and professionally, both verbally and in writing

Strong attention to detail with a focus on accuracy and quality

Dependable, professional, and able to maintain composure in a fast-paced environment

Excellent organizational and time-management skills with the ability to prioritize multiple tasks

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)

PM22

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