Senior Technical Product Manager

Senior Technical Product Manager

As the Hagerty Drivers Club Senior Technical Product Manager, you will define the product vision, strategy, and roadmap that delivers innovation in features, usability and product performance, working directly with design and engineering teams. You must be passionate about identifying consumer-facing problems and building impactful solutions. As a highly experienced B2C Senior Technical Product Manager, you will be the voice of the customer. This role requires a leader who moves fast, has an entrepreneurial spirit, possesses a natural curiosity, sharp analytical skills, and can break down and solve complex problems. You'll operate both strategically and tactically : thinking big to drive new opportunities, diving deep into the data to uncover customer insights, and working backwards from the customer. You'll make intricate products and teams successful, transforming a vision with many pieces into an executable, iterative plan that delivers results.

Hagerty Drivers Club (HDC) is a membership program designed exclusively for classic car enthusiasts and collectors, and the product is one of many that the Hagerty Customer Experience Technology (CXT) team creates. Our team is made up of motivated, customer-obsessed, forward-thinkers that look at everything in terms of experiences rather than transactions. The CXT team delivers end-to-end online experiences across a range of products and services, including vehicle insurance quoting, purchasing, and management, as well as Hagerty's online auction marketplace, Driver's Club, and Media / Entertainment offerings. We design, build and scale automotive experiences. With a focus on strategy, design, user experience, and engineering, we create value at every touchpoint in the customer journey.

Ready to get in the driver's seat? Join us!

What You'll Do

• Deliver product experiences that delight our customers and demonstrate meaningful impact and results on growth acceleration by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts to business strategies and trade-offs
• Communicate and collaborate by articulating the "why" and "what" customer problem to solve, working with others, and balancing their point of view with solicited input of others
• Drive digital product development from ideation to launch by identifying and addressing customer pain points, defining a compelling product vision, and leveraging innovative technology solutions to create tangible, shippable products that deliver measurable value to customers.
• Inform product strategy by actively gathering and analyzing customer feedback, monitoring competitors, and collaborating with design and engineering to ensure products meet customer needs and stay up-to-date with industry trends
• Create a well-structured strategy documents and product briefs that effectively communicate customer needs and pain points, align with company goals, evaluate the current state of products or features, present a clear vision for the future direction, and break down the plan into iterative releases with defined next steps, dependencies, and decision points.
• Define and prioritize product requirements and features in collaboration with cross-functional teams and working closely with the HDC business owner
• Mobilize your teams to do their best work by providing clear direction, handling dependencies, removing roadblocks and applying effective operating rhythms

This Might Describe You

Other Things to Note

Say Hello to Hagerty

Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!