Onboarding & Implementation Manager

The Onboarding & Implementation Manager

The Onboarding & Implementation Manager is key driver of customer success, overseeing the complete onboarding lifecycle for new and expanding clients. This role ensures seamless integration into Future Tech's ecosystem through structured coordination, transparent communication, and operational precision. By managing account setup, service configuration, and cross-departmental alignment, the Manager enables scalable global service delivery and an exceptional customer experience.

Beyond day-one execution, this role partners closely with Quality Assurance (QA) to address Operational Audit findings and drive continuous improvement initiatives. The Manager proactively identifies recurring bottlenecks, process inefficiencies, and customer pain points, implementing corrective actions to enhance scalability and customer satisfaction. They also ensure that all process documentation remains current and reflective of evolving best practices, reinforcing Future Tech's commitment to operational excellence and a best-in-class customer experience.

This is a U.S.-based remote position. The work hours are Monday - Friday, 8 : 30a -5 : 30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.

Key Responsibilities

• Lead and manage the full lifecycle of the customer onboarding process through go-live.
• Ensure customers have a clear understanding of Future Tech's onboarding milestones, deliverables, and service expectations.
• Coordinate internal readiness activities :

Account Creation

Cross-Functional Collaboration

Customer Experience & Success

Documentation & Reporting

Risk Management & Compliance

Continuous Improvement

Qualifications and Skills

Education :

Experience :

Skills :

Technical Skills :

Soft Skills :

Working Conditions :

Additional Information :

The Customer Onboarding & Implementation Manager will play a key role in shaping the first impression of Future Tech's services, ensuring new customers experience a seamless, efficient, and value-driven introduction to our organization. This role provides the opportunity to partner with a diverse global team and directly impact customer satisfaction and long-term retention.

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.