Social Services Assistant

Overview

The Salvation Army’s Divisional Headquarters is hiring a Social Ministries Assistant and offers the following benefit package to part-time employees:

• Generous paid time off every year that includes: holidays, vacation time and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)
• Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance
• Most importantly – a job with a good purpose!

Location: 25 Shawmut Rd., Canton, MA

Hours/week: 25 hours per week

Exemption: Non-exempt

Pay Range: $16.00 - $20.80 per hour

*starting pay varies depending on experience and qualifications*

The primary role of the Social Ministries Assistant to provide administrative and communication support for various community assistance programs, including the Good Neighbor Energy Fund (GNEF), Back-to-School, Holiday Assistance, and other seasonal or ongoing initiatives.

Key responsibilities include managing incoming phone calls, inputting and maintaining accurate client data, and referring callers to their appropriate Salvation Army Corps location. The Support Staff will also assist in processing GNEF applications as needed.

In addition, the position supports the Social Services Department with tasks such as:

• Handling increased call volume during seasonal events
• Performing general data entry
• Collaborating with the Advancement Communications team to update and manage the Cambridge Health Alliance Online Resource Guide

This role requires strong organizational and communication skills, attention to detail, and the ability to work collaboratively across departments.

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

Duties & Responsibilities:

• Manage the Good Neighbor Energy Fund (GNEF) hotline, responding to inquiries and providing information to clients.
• Create and maintain spreadsheets to track client information, application status, and overall workflow.
• Contact clients and refer them to the appropriate Salvation Army Corps or Service Extension Unit based on their location.
• Enter and update client data in relevant systems, such as the Cambridge Health Alliance website and internal Social Services databases.
• Process GNEF applications as needed and ensure accurate data entry into the appropriate tracking systems.
• Handle incoming calls related to Back-to-School and Holiday Assistance programs, managing call volume and assisting with program inquiries

QUALIFICATIONS

Education Requirements:

Candidates must be enrolled in, or have earned a degree in Social Work, Human Services, Psychology, Sociology, or a related discipline.

Work Experience:

1–2 years of experience in social services, community outreach, or a related field is preferred. Relevant volunteer or internship experience may substitute for formal work history.

Other Qualifications:

• Strong interpersonal and communication skills, with the ability to interact compassionately and professionally with individuals from diverse backgrounds.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• Demonstrated commitment to service, social justice, and community care.
• Ability to maintain confidentiality and handle sensitive situations with discretion.
• Proficient in Microsoft Office Suite (Word, Excel) and/or other administrative software.
• Self-motivated and dependable, with the ability to work independently and as part of a team.
• Comfortable working in a faith-based environment and supporting the mission and values of the organization.
• Experience working with volunteers or coordinating community programs is a plus.
• Bilingual or multilingual abilities are highly desirable.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Requirements include:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.
• Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
• Ability to load and to change settings, devices, fixtures, on various equipment used in and around an office environment
• Operate telephone and other electronic communication devices.
• Operate various other office equipment including personal computers, copiers, fax machines, and scanning equipment.
• Ability to lift up to 25 lbs. occasionally.
• Ability to travel throughout the Division if needed
• Ability to be creative, original, intuitive, and perceptive.
• Ability to think logically and critically.
• Ability to envision a project from beginning to end.
• Ability to solve complex problems, make appropriate judgments and decisions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.