Integration Specialist

Integration Specialist

At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn't be available to them, while supporting entrepreneurs with global talent.

This role focuses on the relationship between our Clients and our talent ("Divers") : supporting with their onboarding processes, overseeing the health of each partnership, reactively and proactively addressing instances of misalignment, and ensuring a productive and supportive working relationship for the long haul.

The Integration Specialist plays a key role in laying the foundation for a successful Client / Diver Partnership and ensuring both parties are working together harmoniously throughout their lifecycle as a pairing.

In guiding our Clients through a structured, custom onboarding process; checking in at designated points throughout the relationship; collecting information about the partnership's health; and addressing misalignment in a dynamic and responsive manner, the Integration Specialist supports the Head of Integration in acting as a facilitator and cultural translator for the Client / Diver partnership, to increase mutual satisfaction and prevent Integration-related Churn.

This is a full-time, remote position open to applicants in the US.

Accountability :

You will have four primary areas of focus, with the expectation that you will be measured on your ability to assist the Head of Integration with designing and executing Client and Diver onboarding flows; bridging complex cultural gaps through effective communication and translation; pushing back on outsized expectations where necessary in order to problem solve before issues arise; and assisting with resource creation to support each partnership's success. That means :

• Facilitating weekly calls with Clients and Divers in the earliest stages of their partnership, to get them set up to work together, document their processes, and ensure alignment in their individual ways of working
• Ongoing management of any Client dissatisfaction or misalignment with their Diver
• Maintaining infrastructure to support satisfaction and growth, including Hubspot for analytics and notes, Tally for generating surveys, Notion and Canva for Client wikis and playbook design, and Slack for communication between departments
• Acting as the voice of the Client / Diver Partnership in our internal development process

Colleagues :

Your primary partners will be our Clients and Divers : directly facilitating onboarding calls, helping to document processes, and aligning on expectations to foster the overall health of each relationship. You'll also work with our Internal Diver Success and Training Teams to ensure Divers have the insight, leverage, and support they need to perform at their best.

While working cross-functionally, this role reports to the Head of Integration.