Parts Counter

Job Description

Job Description

Location : Irving, TX (On site) | Type : Full Time | Hourly + Commission (Starting at $50,000+) | Schedule : Monday - Friday (Some Saturdays Required)

As Parts Counter , you’re one of the most important team members at Norm Reeves Hyundai / Genesis in Irving. You’re responsible for assisting guests primarily through the shop, and even on the phone or online. You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.

Your work will ensure guests leave 100% satisfied with their Norm Reeves Hyundai / Genesis experience. This role is a great entry point to Norm Reeves for a car enthusiast who thrives on finding solutions to problems and has some prior experience in the automotive industry and knowledge of parts sales.

What You’ll Do :

• Inform customers of companion part requirements and specials, ensuring the customer is expose to the full product line
• Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside sources and submit emergency order if necessary
• Notify Service Advisor when special order parts are received
• Follow-up on back-ordered parts
• On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
• Assist outside sales representatives with their orders
• Ensure all internal requests for parts are billed on service repair order
• Maintain organized records of repair orders, invoices, insurance estimates and special order parts
• Assist Parts Manager in maintaining a lost sales tracking program.

What You’ll Need :

What We Offer :