Senior Manager of Customer SupportVirtualVocations • Hartford, Connecticut, United States
Senior Manager of Customer Support
VirtualVocations • Hartford, Connecticut, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Manager Customer Support.
Key Responsibilities
Manage a technical support team to deliver high-quality support for products
Set objectives, evaluate progress, and foster a high-performance culture
Lead customer escalations and collaborate cross-functionally to resolve issues
Required Qualifications
At least 10 years of experience in software technical support
A minimum of 5 years of experience leading an enterprise technical support team
Proven team leadership and crisis management experience
Ability to collaborate with various internal teams
Alignment with company values and a passion for customer success
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Manager Customer Support • Hartford, Connecticut, United States
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