System Analyst (Tampa)

Systems Analyst

This role is ideal for a systems support professional who understands Windows servers, can start / reset servers, and can partner closely with business teams to ensure smooth operations. The Systems Analyst will coordinate patching activities, perform smoke testing, and support system requests within a complex enterprise environment.

Key Responsibilities

• Provide systems support for Windows servers, including performing server restarts and basic troubleshooting.
• Serve as a primary contact for system support requests, including taking calls, documenting issues, and driving resolution through ServiceNow or Salesforce.
• Coordinate Windows security patching by following established methodologies, working closely with the patch management team, and ensuring business partners are aligned on schedules and expectations. (Note : this role does not apply patches directly.)
• Perform smoke testing and validation of systems after patches or updates using established test procedures.
• Collaborate daily with business partners to understand needs, communicate status updates, and ensure system reliability.
• Support SQL-related tasks, including running queries, basic troubleshooting, and validating data as needed.
• Conduct light scripting or automation work in PowerShell as required.
• Work alongside internal teams, including a system administrator on the business side, to maintain a stable and secure environment.
• Utilize ServiceNow as the primary incident management platform for tracking and resolving issues.
• Maintain operations within a high-availability Windows environment, ensuring uptime, security, and compliance with internal standards.

Required Qualifications

Additional Details