Manager

Manager, Implementation

ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.

This Role Will Include :

• Hiring, training, motivating and coaching Implementation Managers as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Accomplishing team results by communicating job expectations; planning, monitoring, and appraising job results.
• Defining objectives, identifying and evaluating trends and options, choosing a course of action, and evaluating outcomes.
• Maintaining quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Maintaining exceptional customer satisfaction while completing timely and accurate data integration, system configuration and initial training.
• Organizing and overseeing team training needs in collaboration with engineering and the Directors of Implementation and Support.
• Troubleshooting, overseeing and supporting / escalating issues in the implementation process in order to find a timely and correct solution.
• Maintaining up-to-date internal resources as needed for the Implementation team.
• Providing backup support for our customer support desk during our high volume periods.

Our Ideal Candidate Will Have The Following :

The Perks Of Working For Us Are Great!

You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide :

As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $90,000 to $115,000, DOE.