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Training & QA Program Manager
Training & QA Program ManagerVirtualVocations • Phoenix, Arizona, United States
Training & QA Program Manager

Training & QA Program Manager

VirtualVocations • Phoenix, Arizona, United States
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  • [job_card.full_time]
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A company is looking for a Training & Quality Assurance Program Manager for the Customer Experience team.

Key Responsibilities

Manage training and quality assurance programs, including audits and skill enhancement for agents

Align QA and learning programs with organizational goals and customer experience strategies

Analyze operational data to identify trends and improve customer satisfaction and agent performance

Required Qualifications

5+ years of experience in Training and Quality Assurance for Customer Experience teams

2+ years of experience in leading training and quality programs

Experience with LMS systems and Quality Assurance tools

Proficiency in English, Brazilian Portuguese, and Spanish

Experience in analyzing quality data and mentoring team members

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Program Manager • Phoenix, Arizona, United States

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