IT Support Specialist

Job Description

IT Support Specialist

About Spinelli Kilcollin :

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers.

Role Overview :

As the IT Support Specialist, you’ll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems.

Location : Los Angeles (Hybrid)

Reports To : COO (in partnership with VP of People)

Key Responsibilities

• Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
• Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE : Uber, Mural, Creative Cloud, ChatGPT Enterprise)
• Set up, configure, and maintain company devices (laptops, software, user accounts)
• Support onboarding / offboarding processes for all IT-related needs
• Monitor and maintain SpamTitan for secure and effective email filtering
• Create and implement IT standards of procedure across systems and office locations
• Ensure consistency of IT systems, configurations, and tools across all locations
• Troubleshoot and resolve IT-related issues in a timely and effective manner
• Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
• Support SSO implementation and management across business systems
• Own internal communication regarding system updates and IT policy changes
• Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
• Maintain and implement cybersecurity protocols, including updates and compliance measures
• Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers / consultants)
• Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
• Provide day to day technical support while maintaining incident logs and documentation

Qualifications

Compensation : $80,000 – $85,000

Benefits :

How To Apply :

Send your resume and a cover letter to careers@spinellikilcollin.com. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.

Applicants must submit the materials above directly to careers@spinellikilcollin.com for consideration.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!