Shift Leader

Shift Leader Springfield, IL

At W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $17.00 per hour - $18.00 per hour We Offer the following : FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within - your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Choose your ideal schedule - day, night, part-time, or full-time - we've got you covered! Earn paid time off and recharge, with eligibility based on your location / state and role. Access health care coverage to support your well-being and peace of mind. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it! Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees - no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with extra earnings or time off - because your time is valuable, especially on special days.

• Based on location / specific holidays and hours Shift Leader Job Responsibilities. Essential Tasks : Deliver exceptional customer service in a fast paced, fun environment. Demonstrate a thorough knowledge of menu items, recipes, prices and serving sizes. Accurately handle cash / credit card transactions with attention to detail. Support shift operations by issuing and reconciling cash drawers to cashiers at the start / end of their shifts. Notify ARGM / RGM of any discrepancies based on sales / receipts. Prepare food and beverages consistently to meet brand quality standards. Maintain uncompromising food safety and cleanliness standards per company, Department of Health, OSHA, and brand standards. Conduct routine safety and food safety audits to ensure compliance with company, Department of Health, OSHA, and brand standards. Assist ARGM / RGM with training new crew members. Communicate shift-related issues or concerns to ARGM / RGM. Assist in resolving any service or food issues with customers in a professional and respectful manner. Assist ARGM / RGM with unloading deliveries, stocking supplies, and maintaining required inventory levels. Perform additional duties as assigned to support restaurant operations. Job Requirements and Essential Functions : Must be at least 18 years of age. Accessibility to dependable and reliable transportation. Excellent communication skills. Dependable attendance and punctuality are a necessity. Able to perform basic business math. Able to complete required online training and certification modules. Physical dexterity required (the ability to move up to 45 lbs. from one area to another). Able to complete tasks that include stooping, pushing / pulling up to 20 lbs. Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.