Information Technology Help Desk Support

Akkodis is seeking an IT Service Desk Analyst / Deskside Support Technician for a 12-month contract with a client in Erie, PA 16530 (Onsite).

Title : IT Service Desk Analyst / Deskside Support Technician

Location : Erie, PA 16530 (Onsite)

Contract : 12 months, with possible extension

Pay Rate : $16-18 / hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Job Description :

Responsibilities include :

Prioritize work from a ticketing system (ServiceNow)

Deploy scheduled and manual software updates for end users

Assist with imaging and preparation of devices for users

Assist with planning efforts of assigned projects

Deployment and collection of equipment for end users

Onsite and remote support and troubleshooting for end users

Special projects as assigned (PC refresh, conference room support, etc.)

Qualifications

Associate's or Bachelor's degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered

One year experience providing end user support preferred

Excellent customer service and communication skills

Experience with laptops / PC / Chromebook from a set up and deployment standpoint

Previous experience working with a formal ticketing system preferred

Experience deploying software and imaging computers preferred

Process oriented and goal driven

Must have the ability to work onsite in Erie, PA

If you are interested in this IT Service Desk Analyst job in Erie, PA 16530 (Onsite), please get in touch with Udbhav Mathur at udbhav.mathur@Akkodisgroup.com.

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance