Junior Sales & Project Coordinator

The Jr. Sales & Project Coordinator is responsible for reliable manufacturing coordination. They act as an interface between customers and internal departments. They play an important role both in customer-specific issues and in the supply chain in order to achieve the optimum between meeting customer requirements and economic results for Schreiner Group. The link between our US sales team, and customers throughout the Americas is vital to our stability, and projected growth. Our production facility in Blauvelt, NY acts as the US headquarters, with a dotted line reporting to our German parent company. This position will have direct contact with customers, internal team members, and business partners as well as regular interaction with peers located in at our German headquarters.

This role has a career path through Sales & Project Management as dictated by business need. At Schreiner Group, we are grateful for our current stability, and excited for our projected growth in the coming years!

Primary Responsibilities

• Customer correspondence
• Participation in internal and external customer (on occasion) meetings
• Negotiations as part of day-to-day business (e.g. telephone follow-up on quotations, simple price discussions, negotiations on delivery date postponements)
• Case-by-case support during complex price negotiations
• Participation under guidance e.g. in NDAs, Supply Agreements, Quality Agreements, Development Agreements
• Receive simple customer inquiries and prepare quotations with guidance
• Creating orders using existing master data structures; in series business with existing customers: Checking contracts under supervision (e.g. payment terms, incoterms, creditworthiness check)
• Independent artwork management
• Independent and error-free order entry and order creation for reprints and new types in the ERP system, taking into account the valid guidelines; independent checking of the order with regard to the valid contracts/agreements; informing the internal/external contacts in the event of deviations after consultation
• Identification/tracking of deviations in post-calculations; invoice release/correction
• Confirmation of delivery dates to customers; review of order confirmation within the framework of valid contracts/agreements; in the event of deviations, use of the regulated escalation process
• Active participation of all types of complaints for assigned customers
• Operate established supply chain service solutions as part of customer support
• Participate in supply chain workshops; participate in supply chain calls with customers
• Perform external customer projects under supervision
• Proper handling of customer portals, if offered or required by the customer

Strategic Responsibilities

• Contribute on a case-by-case basis to sales tools such as Sales Funnel, Key Account Development Plan, Country Management Plan.
• Operate established performance measurement tools (e.g. Delivery Performance Analyzer, Customer Rating); ensure compliance with performance agreed with customer and escalate when needed

Minimum Requirements

• Bachelor's degree in business, or related field
  • May be supplemented by an associate's degree plus relevant work experience
• Experience supporting a sales team in a manufacturing environment
• Experience as primary point of contact for B2B customer service
• Experience working with an ERP, CRM, and/or similar

Preferred Experiences and attributes

• Experience working in SAP and/or CRM systems which feed to SAP
• Participation in ERP implementation, master data transfer/maintenance, and similar
• Experience working in a pharmaceutical manufacturing environment; including supplier relationship
• Experience developing or facilitating training material, supervising staff, or onboarding new team members