A company is looking for a Support Engineer in the DX team.
Key Responsibilities
Serve as the first line of support for customers using DX's Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly
Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product
Qualifications
0-2+ years of customer-facing technical support or solutions engineering experience
Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc
Understanding of APIs and how systems connect via webhooks or tokens
Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
Familiarity with authentication concepts (OAuth, SAML, token-based auth)
Support Engineer • Colorado Springs, Colorado, United States
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