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Director of Front Office
Director of Front OfficeAccorHotel • Long Beach, New York, USA
Director of Front Office

Director of Front Office

AccorHotel • Long Beach, New York, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]
  • Provide vision and direction for the Front Office department aligning with hotel objectives and brand standards.
  • Oversee daily operations for Front Desk Bell Valet and Royal Services ensuring seamless guest experiences.
  • Develop and implement departmental policies SOPs and training programs to maintain compliance with LQA Forbes and brand standards.
  • Champion guest loyalty initiatives and ensure enrollment targets are met.
  • Lead yield management and revenue strategy discussions to maximize rooms revenue.
  • Manage departmental budgets forecasts and labor productivity targets.
  • Monitor financial performance and implement cost-control measures without compromising service quality.
  • Act as the primary point of escalation for guest concerns ensuring timely resolution and service recovery.
  • Maintain a visible presence in the lobby and public areas to engage guests and support team members.
  • Drive continuous improvement in guest satisfaction scores (VOG) and loyalty metrics.
  • Lead recruitment onboarding and performance management for Front Office leadership and staff.
  • Foster a culture of engagement through recognition programs coaching and career development.
  • Conduct regular departmental meetings and pre-shift briefings to communicate goals and updates.
  • Partner with Sales Housekeeping Engineering and other departments to ensure operational excellence.
  • Oversee emergency procedures and guest communication during crisis situations.
  • Ensure adherence to safety policies and maintain a secure working environment.
  • Conduct audits and inspections to uphold cleanliness organization and brand standards.
  • Qualifications :

    • 3 Years of previous leadership experience required preferably in luxury setting
    • Previous Opera Cloud Property Management System experience preferred
    • Previous experience in handling emergency protocols required
    • Computer literate in Microsoft Office applications required
    • University / College degree in a related discipline preferred
    • Must possess a professional presentation
    • Strong interpersonal and problem-solving abilities
    • Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast-paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs remaining calm and courteous at all times
    • Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
    • Proven record to coordinate a department to make gains towards targeted GSI GOP EEI results
    • Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
    • Ability to analyze data and trends and create strategies for improvement
    • Additional Information :

      What is in it for you :

    • Salary range : USD $95000-$110000 gross per annum
    • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
    • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
    • Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

      We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

      Our commitment to Diversity & Inclusion :

      We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

      Remote Work : No

      Employment Type : Full-time

      Key Skills

      Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

      Experience : years

      Vacancy : 1

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    Director Of Front Office • Long Beach, New York, USA

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