Talent.com
Helpdesk Technician, Level 2
Helpdesk Technician, Level 2Next Step Systems LTD • Chicago, IL, United States
[error_messages.no_longer_accepting]
Helpdesk Technician, Level 2

Helpdesk Technician, Level 2

Next Step Systems LTD • Chicago, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Helpdesk Technician, Level 2, Chicago, IL

Summary :

This Helpdesk Technician, Level 2 job will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

Helpdesk Technician, Level 2 Responsibilities :

  • Monitor the company's IT ticketing system.
  • Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
  • Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
  • Research potential software solutions as needed.
  • Train end users as necessary in the proper use of IT software and equipment.
  • Perform software and hardware installations and maintenance.
  • Support new hires with equipment and software purchasing and set-up.
  • Identify recurring issues and help create solutions.
  • Review and maintain inventory of IT assets.

Helpdesk Technician, Level 2 Qualifications :

  • Bachelor's degree is preferred.
  • Experience using a Helpdesk ticketing system.
  • Need experience with Office 365.
  • Experience with SharePoint is a plus.
  • 3-5+ years of general IT support experience.
  • Strong knowledge of computer systems.
  • Strong diagnostic and problem-solving skills.
  • Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
  • Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
  • Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
  • Ability to work independently or as part of a team.
  • Ability to conduct research into various computing issues as required.
  • Keen Attention to detail.
  • Experience supporting a remote workforce.
  • Ability to multi-task and adapt to changes quickly.
  • Ability to collaborate across functional teams.
  • Must be able to read, write and speak fluent English.

    • Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Chicago IL Jobs, Helpdesk Technician, Level 2, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting

    Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.

    We help companies that are looking to hire Helpdesk Technicians, Level 2 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

    Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters

    Home"Helpdesk Technician, Level 2

    [job_alerts.create_a_job]

    Helpdesk Technician • Chicago, IL, United States

    [internal_linking.similar_jobs]
    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    AlliedTravelNetwork • Zion, IL, US
    [job_card.full_time]
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified MRI Tech in Zion, Illinois, 60099!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Helpdesk Support Technician

    Helpdesk Support Technician

    Mandarich Law Group, LLP • Chicago, IL, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states.We are committed to providing a collaborative and professional work environment where ...[show_more]
    [last_updated.last_updated_30]
    IT Technician (Level 1)

    IT Technician (Level 1)

    AKIRA • Chicago, IL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago.Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eComme...[show_more]
    [last_updated.last_updated_variable_days]
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Highland Park, IL, US
    [job_card.full_time]
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customs and Border Protection Officer - Entry Level

    Customs and Border Protection Officer - Entry Level

    U.S. Customs and Border Protection • Highland Park, IL, United States
    [job_card.full_time]
    Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tier 2 System Administrator (MSP)

    Tier 2 System Administrator (MSP)

    Bowman Williams • Chicago, IL, United States
    [job_card.full_time]
    Tier 2 System Administrator (MSP) – Hybrid – Lisle, IL $65,000- $80,000.A fast-growing Managed Services Provider in Lisle, IL is expanding its team and looking for a Helpdesk Engineer with solid Ti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Junior IT Support Technician

    Junior IT Support Technician

    Scale AI • Chicago, Illinois, United States
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Speech Language Pathologist (SLP) in Zion, IL

    Travel Speech Language Pathologist (SLP) in Zion, IL

    Titan Medical Group • Zion, IL, US
    [job_card.full_time]
    Travel - Speech Language Pathologist.Titan Medical is looking for travelers to fill a Travel Speech Language Pathologist position for a 13 week assignment in Zion, IL! Call Titan for additional det...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    LRS Healthcare • Zion, IL, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,472 per week in Zion, IL

    Travel Speech Language Pathologist (SLP) - $1,472 per week in Zion, IL

    Triage Staffing LLC • Zion, IL, US
    [job_card.full_time]
    Travel Rehab : Speech Language Pathology Zion, IL.Shift Details : 8H Days (8 : 00 AM-4 : 30 PM).Length : 13 WEEKS 13 weeks. Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,404 to $1,583 per week in Zion, IL

    Travel Speech Language Pathologist (SLP) - $1,404 to $1,583 per week in Zion, IL

    Host Healthcare • Zion, IL, US
    [job_card.full_time]
    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Speech Therapist position in Zion, IL. If you are interested in this position, please contact your re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Storage & Server Technician - Chicago, IL

    Storage & Server Technician - Chicago, IL

    Unisys Corporation • Chicago, IL, United States
    [job_card.full_time]
    What success looks like in this role : .Serves as Field Engineer for large, complex clients and across the range of company products and services. Performs server and storage break and fix.Performs VI...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel MRI Tech - $2302 / Week

    Travel MRI Tech - $2302 / Week

    LRS Healthcare - Allied • Zion, IL, US
    [job_card.full_time]
    LRS Healthcare - Allied is seeking an experienced MRI Tech for an exciting Travel Allied job in Zion, IL.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2302 / Week.Ready to start your nex...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    System Technician II

    System Technician II

    BCD Travel • Chicago, IL, United States
    [job_card.full_time]
    System Technician II, Information Technology Desktop Support.Full-time, On-site, Chicago, United States.The System Technician is accountable for providing technical assistance to our employees.This...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Technician Level 2

    Field Technician Level 2

    First Point Group Inc • Chicago, Illinois, United States
    [job_card.full_time]
    Level 2 Field Technician Locations : Chicago, IL; Ashburn, VA; Los Angeles, CA (downtown) & New York Compensation : $75,000–$85,000 Requirements : Must have own vehicle (vehicle allowance & mileage pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ISP Telecommunications Customer Premise Technician - Level IV - Chicago, Illinois

    ISP Telecommunications Customer Premise Technician - Level IV - Chicago, Illinois

    Pearce Services • Chicago, IL, US
    [job_card.full_time]
    Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's cr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $2,109 to $2,541 per week in Zion, IL

    Travel Speech Language Pathologist (SLP) - $2,109 to $2,541 per week in Zion, IL

    AlliedTravelCareers • Zion, IL, US
    [job_card.full_time]
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Speech Language Pathologist (SLP) in Zion, Illinois, 60099!. Travel Speech Language Pathologist.Fusion Medical Staffin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Entry-Level AV Service Installation Technician

    Entry-Level AV Service Installation Technician

    Amplify People • Northbrook, IL, US
    [job_card.full_time]
    We are working with a top-tier residential integration company in the Chicago area focused on delivering intuitive, sophisticated smart home experiences. Privately held and family-oriented, this int...[show_more]
    [last_updated.last_updated_30] • [promoted]