Director of Quality Audit and Learning

A company is looking for a Director of Delivery Operations Quality Audit and Learning & Development.

Key Responsibilities

Lead quality assurance and employee learning & development initiatives

Oversee quality auditing across various BPaaS service lines and translate insights into learning interventions

Design and implement training programs that address audit findings and compliance requirements

Required Qualifications

Extensive experience in quality assurance frameworks and audit methodologies

Deep knowledge of adult learning principles and instructional design

Strong leadership skills to manage multi-disciplinary teams

Expertise in compliance standards such as HIPAA, Medicare, Medicaid, and ACA

Proficiency in leveraging Learning Management Systems and data analytics tools