Customer Service Specialist ICornerstone Wireless, LLC. • Chicago, IL, US
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Customer Service Specialist I
Cornerstone Wireless, LLC. • Chicago, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Strong interpersonal and communication skills with a professional demeanor. Proficiency in dispatching tools, company software, and databases used for driver communication and coordination. Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive. Ability to communicate with co-workers and customers in a collaborative environment. Capable of performing under pressure and managing sudden deadlines or shifting priorities. Excellent verbal and written communication abilities. Strong problem-solving skills with the ability to analyze and resolve issues independently. A reliable team player with a positive and proactive attitude. Bilingual in Korean and English.
Customer Service Specialist I
Location : Chicago, IL or Joliet, IL
Employment Type : Full-Time
Responsibilities
- Schedule and dispatch drivers, vehicles, or carriers based on customer requests and operational requirements.
- Monitor and track the real-time location and status of drivers and vehicles using GPS and dispatch software.
- Communicate effectively with drivers and customers to provide status updates, delivery instructions, and resolve service issues.
- Coordinate daily operations and adjust dispatch schedules as needed due to delays, traffic, or emergencies.
- Relay accurate and timely information regarding delivery times, service requests, and route changes.
- Provide real-time updates and support to drivers and promptly respond to inquiries or disruptions.
- Manage last-minute changes or emergencies calmly and efficiently.
- Ensure compliance with safety regulations, internal policies, and industry standards.
- Manage delivery order data received from customers and update relevant information in the master file and Transportation Management System (TMS).
- Collaborate with other departments, including Customer Service, Operations, and Settlement, to maintain a smooth and efficient workflow.
Preferred Qualifications
The base pay range for this role is between $48,000 - $68,000 / yr, and your base pay will depend on your experiences, qualifications, and skills.
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