Computer Support Specialist

Description

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary / Function :

Respond to real-time events in the support and maintenance of information technology assets in a courteous manner to ensure the timely resolution of hardware and software application problems. This position is hybrid in office and remote, with a schedule that is subject to change based on needs of the department.

Experience and Skills

Qualifications :

• Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.
• ITIL v4 Foundations
• Proficient knowledge of basic computer hardware.
• Bachelor’s degree in field of specialty or equivalent IT Support experience.
• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems.
• Excellent communication skills, both oral and written. Ability to communicate technical directions, both in person and over the phone.
• Excellent customer service skills. Ability to work successfully with a variety of personalities and various management levels.
• Familiar with department policies, processes and procedures.
• Consistently treat others with respect and maintain professional attitude and behavior.
• Ability to work a variety of shifts.
• Ability to safely lift and carry as much as 35 pounds.
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and self-directed
• Organized and detail oriented.
• Follow policies and procedures. Maintain client confidentiality.
• Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.
• Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.
• Ability to maintain regular, predictable attendance.

Duties :

What we offer :

Competitive salary plus excellent benefits and perks including, but not limited to :

The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.