Security Operations Manager - 35105

Job Description

Job Description

Overview

Company Overview :

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embrace diversity.”

Our Security Operations Manager supports Harvard Protection Services in our goal of providing best in class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellence.

Responsibilities

• Coordinate and lead response to emergency situations
• Promote safe work practices for staff
• Client interface to include customer satisfaction and operational readiness
• Respond to client inquiries and requests to resolve client issues in a timely, professional and efficient manner
• Assist in monitoring and developing staff performance to include providing supervision, disciplinary matters, training, scheduling, callouts and assigning work
• Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
• Tracking, production, and review of weekly payroll
• Track and document human resources, payroll and union issues
• Facilitate training for CPR / First Aid / AED certifications
• Maintain up to date and accurate timekeeping systems and records for staff
• Assist in procuring and maintaining uniforms and equipment
• Must be able to pass any State-required training or other qualifications for licensing
• Must have time management skills and the ability to prioritize and problem solve.
• Ability to work independently and in a team environment.

Qualifications

Advanced education degree