Service to Sales BDC Representative

Position Overview

The Experienced Service-to-Sales BDC Representative at Advantage Dealer Group is responsible for converting Service customers into qualified Sales opportunities by proactively engaging customers before and after their Service visits. This role requires prior automotive experience and a strong understanding of Service and Sales workflows.

This is not a traditional Sales role and does not involve closing deals. The focus is on outbound communication appointment setting customer coordination and clean handoffs between Service and Sales while protecting the Service experience.

Key Responsibilities

Proactively call Service customers prior to scheduled appointments to introduce appraisal and upgrade opportunities

Position Sales conversations only after the Service check-in process is complete

Coordinate directly with Sales management when a Service customer expresses interest

Set appraisal upgrade and Sales appointments tied to Service visits

Accurately document all customer interactions in the CRM under the Centralized BDC

Tag all activity as Service to Sales for tracking and reporting

Follow structured call windows and Centralized BDC processes

Support follow-up on declined Service maintenance history and post-visit opportunities

Required Qualifications

Previous automotive BDC Sales or Service experience required

Strong phone presence with a consultative customer-first approach

Ability to handle objection-based conversations professionally

Experience working in a structured process-driven environment

Comfortable using CRM systems with accurate documentation standards

Strong organizational skills and attention to detail

Preferred Experience

Service-to-Sales or Service retention experience

Familiarity with VinSolutions Xtime or similar platforms

Experience working within a centralized BDC model

Schedule and Expectations

Full-time on-site position

Must adhere to established call windows and BDC SOPs

Works closely with Service Advisors Sales Managers and BDC leadership

Performance Metrics

Service-to-Sales calls completed

Appointments set and shown

Sales opportunities generated from Service traffic

CRM accuracy and compliance

Why Work at Advantage Dealer Group

Advantage Dealer Group offers a collaborative process-driven environment with opportunities for growth across multiple rooftops. This role plays a key part in driving revenue while delivering a professional customer-first experience.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,B2B Sales,Time Management,Customer Service,Cold Calling,Retail Sales,Territory Management,Upselling,Product Demos,Outside Sales,Medicare,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1